Could thousands of students win COVID compensation from universities?
Could thousands of students win COVID compensation from universities?
Over 170,000 students enrolled in university during the pandemic are now pursuing financial redress for perceived losses. This initiative, spearheaded by the Student Group Claim, centers on the argument that online instruction during the early stages of the outbreak diminished the value of services paid for in advance.
The claim, initially launched in 2023 with 100,000 participants, has expanded to include 36 institutions. These universities have received legal notices outlining the case, which seeks to recoup the difference in value between in-person and remote learning. The focus is on the academic years 2020-21 and 2021-22, where teaching was transitioned to digital platforms due to the pandemic.
Scope of the Claim
Under English consumer law, the Student Group Claim asserts that universities should refund the disparity in value between what students paid and what they received. This applies to UK residents who accepted offers before 1 April 2020, as the claim excludes other disruptions like teaching moved online in 2019-20 or industrial action-related cancellations.
- Excluded scenarios: Teaching disrupted in 2019-20, campus access limits in any year, and course cancellations due to strikes.
- Covered scenarios: Online teaching in 2020-21 and 2021-22 at English and Welsh universities.
Why the Claim Emerged
The movement gained traction in February after University College London (UCL) agreed to a £21m payout. Though the university acknowledged no fault, it highlighted the challenges of the pandemic, stating that it “recognised the incredibly difficult circumstances students faced.” This settlement served as a precedent, prompting more signatories to join.
“We aren’t targeting universities for following government guidelines, but for maintaining the same fees despite offering a significantly less valuable service,” said Asal Reyhanian, an associate at Asserson Law Offices.
Reyhanian emphasized the disparity: “It’s akin to paying for a five-star holiday and receiving a one-star experience. Students are entitled to compensation for that gap.” The average estimate for compensation is £5,000, though individual payouts vary based on course specifics, fees, and the extent of online learning.
Participating Institutions
Following UCL’s agreement, 36 universities have been notified of potential claims. Universities UK, representing over 140 institutions, noted the pandemic posed an “unprecedented challenge” and praised the sector for adapting to shifting conditions. A spokesperson remarked: “During lockdowns, universities adjusted swiftly to ensure students could complete their degrees, even if the format changed.”
The deadline for submitting claims is set for September 2026, with final outcomes hinging on the specifics of each case. The law firms behind the initiative, Harcus Parker and Asserson solicitors, continue to refine their arguments, focusing on the cost of reduced educational quality.